Privacy Policy

Effective Date: 22/09/2025
Company Name: AL RIZWAN CNC (SMC-PRIVATE) LIMITED

This Privacy Policy outlines how AL RIZWAN CNC (SMC-PRIVATE) LIMITED collects, uses, discloses, and protects personal and business information of its clients, including individuals and organizations availing our CNC-related services and custom file creation offerings. By engaging with our services, you agree to the terms set forth in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

  • Personal Information: Name, contact details (email, phone number, address), billing information, and identification documents where legally required.

  • Business Information: Company details, project specifications, and order-related communication.

  • Technical Information: IP address, browser type, device details, and log data when accessing our website.

Custom File Data: Design files, drawings, digital blueprints, and any related materials provided by clients for the purpose of custom CNC file creation.

2. Use of Information

We use the collected information for:

  • Processing and fulfilling CNC product and service orders.

  • Providing custom file creation services as per client requirements.

  • Communication regarding inquiries, support, and updates.

  • Internal record-keeping and compliance with applicable laws.

  • Improving our website, services, and customer experience.

3. Custom File Creation Services

When clients provide us with materials for the creation of custom CNC design files, the following applies:

  • Confidentiality: All files, designs, and related data provided by clients are treated as strictly confidential.

  • Ownership of Files: Intellectual property rights of custom files remain with the client, unless a separate written agreement states otherwise.

  • Storage and Retention: Custom files may be securely stored for record-keeping and after-sales support. Clients may request deletion after service completion, subject to legal or regulatory requirements.

  • Usage Restrictions: We do not sell, distribute, or use client-provided custom files for any purpose other than fulfilling the requested service.

Third-Party Disclosure: Files are not shared with third parties except where legally required, or where subcontracting is necessary to fulfill the client’s request (with prior client consent).

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect all personal and custom file data from unauthorized access, disclosure, alteration, or destruction.

5. Data Sharing & Disclosure

We may disclose information:

  • To comply with applicable laws, regulations, or lawful requests from government authorities.

  • To trusted service providers or subcontractors under strict confidentiality agreements, where required to deliver services.

  • In the event of a business merger, acquisition, or restructuring, subject to applicable data protection laws.

We will never sell or rent personal information or custom file data to unauthorized third parties.

6. Data Retention

  • Personal and business data will be retained as long as necessary to fulfill contractual obligations and legal requirements.

  • Custom file data will only be retained for the period agreed with the client or as required under law.

7. Client Rights

Clients have the right to:

  • Request access to their personal and file-related data.

  • Request corrections or updates to their data.

  • Request deletion of custom files or personal data (subject to legal retention obligations).

  • Withdraw consent for processing, where applicable.

Requests may be submitted in writing to our official contact channels.

8. Cookies and Website Usage

Our website may use cookies and tracking technologies to improve functionality and user experience. Clients may choose to disable cookies via browser settings, though some features may not function properly.

9. International Data Transfers

If data is transferred or processed outside Pakistan, we ensure adequate safeguards are in place in accordance with applicable laws.

10. Policy Updates

We may update this Privacy Policy from time to time. Updated versions will be posted on our official website with the “Effective Date” revised accordingly. Continued use of our services after such updates constitutes acceptance of the revised policy.

11. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

AL RIZWAN CNC (SMC-PRIVATE) LIMITED

Email: support@alrizwancncdesigns.com
Phone: +92 326 3896796
Address: Shop 1, Abdur Rehman Plaza, Near PSO Ahmad Bux And Sons Petrol Pump, Chiniot, Punjab, Pakistan

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